TC999 Privacy Policy — Your Data, Handled with Care

1. Introduction

This Privacy Policy applies to the TC999 platform, accessible at tc999.wine, and to the TC999 mobile application. It explains how TC999 ("we", "us", "the platform") collects, processes, stores and protects the personal information of registered players and visitors ("you", "the user").

TC999 is committed to handling personal data responsibly. We collect only what is necessary to provide our services, we store it securely, and we give you meaningful control over your information. This policy is written in plain English so that every player in Pakistan can understand exactly how their data is being handled — without having to wade through legal jargon.

This Privacy Policy should be read alongside the TC999 Terms and Conditions, which govern your use of the platform overall. Where the Terms and Conditions and this Privacy Policy address the same topic, both documents apply.

If you have any questions about this policy or about how TC999 handles your personal data, please contact our support team via live chat before using the platform.

2. What We Collect

TC999 collects personal information in the following categories:

TC999 does not collect sensitive personal data beyond what is listed above. We do not collect biometric data, religious beliefs, political opinions or health information.

3. How We Collect Your Data

TC999 collects your personal information through the following channels:

• Direct input during registration — when you create a TC999 account, you provide your name, date of birth, email address and mobile number directly.
• Account verification submissions — when you upload your CNIC documents and any additional verification materials through the account settings section.
• Deposit and withdrawal transactions — when you make a payment via JazzCash, Easypaisa, Raast or bank transfer, payment reference data is generated and associated with your account.
• Platform usage — TC999 automatically records certain data about how you use the platform, including which games you play, which pages you visit and how long each session lasts. This data is collected through server logs, cookies and similar technologies.
• Support interactions — when you contact TC999 through live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Device and browser data — your device automatically sends certain technical information to TC999's servers when you connect to tc999.wine or use the TC999 app. This includes your IP address, device type and browser version.

TC999 does not purchase personal data from third-party data brokers or compile profiles on individuals from external sources.

4. How We Use Your Data

TC999 uses personal data only for the purposes for which it was collected. The main uses are:

• Account management — to create and maintain your TC999 account, process login requests and keep your account information up to date.
• Identity and age verification — to confirm that you are who you say you are and that you are aged 18 or above before processing withdrawal requests.
• Payment processing — to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain accurate transaction records in your account history.
• Platform operation and improvement — usage data helps TC999 understand which features players find most useful, identify technical issues quickly and improve the overall experience on the platform.
• Fraud prevention and security — TC999 uses device data, IP addresses and transaction patterns to detect suspicious activity, prevent unauthorised account access and protect players from fraud.
• Responsible gaming monitoring — usage data including session length, deposit frequency and betting patterns may be used to identify players who may be showing signs of problematic gaming behaviour, so that TC999 can offer appropriate tools or interventions. Visit the Responsible Gaming page for more information.
• Customer support — contact data and communications history are used to respond to queries, resolve disputes and improve support quality.
• Marketing communications — if you have opted in to receive promotional communications from TC999, your email address or mobile number may be used to send you information about bonuses, promotions and platform updates. You can opt out at any time by contacting support.

5. Sharing Your Data

TC999 shares personal data only where it is necessary to operate the platform or where required by law. The categories of recipients are:

• Payment processors — to process your PKR deposits and withdrawals, TC999 shares relevant payment reference data with JazzCash, Easypaisa, Raast and partner banks. Each payment processor is bound by its own privacy obligations and handles your data in accordance with its own policy.
• Identity verification services — TC999 may use third-party document verification tools to assist with CNIC verification. These services process your documents under strict confidentiality agreements and are not permitted to use your data for any purpose other than completing the verification task.
• Technology and hosting providers — TC999's platform is hosted on secure servers. Our hosting and infrastructure providers may process certain technical data as part of delivering the service. These providers are contractually bound to handle data securely.
• Legal and regulatory authorities — TC999 may disclose personal data to law enforcement or other authorities if required to do so by applicable law, or where TC999 reasonably believes that disclosure is necessary to prevent fraud, protect player safety or comply with a legal obligation.

TC999 does not sell your personal data to advertisers, data brokers, marketing firms or any other commercial third party. Data shared with payment processors is limited to what is strictly necessary to complete the transaction.

6. Data Retention

TC999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods are:

• Account data — retained for the lifetime of your active TC999 account, and for a period after closure as required for financial record-keeping and dispute resolution.
• Verification documents — CNIC copies and related verification materials are retained in line with standard record-keeping requirements for financial services platforms. After the retention period, documents are securely deleted.
• Transaction records — records of PKR deposits and withdrawals are retained for the period required to maintain accurate financial records and to support any dispute or chargeback resolution.
• Usage and session data — platform usage logs are retained for a defined period to support fraud investigation, responsible gaming monitoring and platform improvement. Detailed session logs are not kept indefinitely.
• Support communications — live chat transcripts and support emails are retained for a period sufficient to resolve any ongoing disputes and to maintain service quality records.

When personal data is no longer needed and the retention period has expired, TC999 deletes or anonymises that data securely so that it can no longer be attributed to you as an individual.

7. Security Measures

TC999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• SSL/TLS encryption — all data transmitted between your device and TC999's servers is encrypted using SSL/TLS. This applies to the website, the mobile app and all API connections used for payment processing.
• Encrypted storage — sensitive data including CNIC details and identity documents is stored in encrypted form. Even in the unlikely event of a server breach, this data would not be readable without the decryption keys.
• Access controls — access to personal data within TC999 is restricted on a need-to-know basis. Only team members who require access to perform their specific job functions can view personal data, and all access is logged.
• Two-factor authentication for staff — TC999 team members who have access to player data are required to use two-factor authentication when accessing internal systems.
• Fraud monitoring — TC999 operates automated fraud detection systems that flag unusual account activity for review. This protects your account from being accessed or used by someone other than you.
• Regular security reviews — TC999 conducts regular reviews of its security practices and updates its measures in response to evolving threats.

While TC999 takes strong measures to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your TC999 account and do not share your login details with anyone.

8. Cookies & Tracking Technologies

TC999 uses cookies and similar tracking technologies on tc999.wine and in the TC999 mobile app. Cookies are small data files stored on your device that help the platform work properly and give TC999 useful information about how the site is being used.

Types of cookies TC999 uses:

• Essential cookies — these are necessary for the platform to function. They keep you logged in during your session, maintain your game state and ensure that your deposit and withdrawal processes work correctly. Essential cookies cannot be disabled without breaking the platform.
• Preference cookies — these remember your settings, such as your preferred language or display preferences, so you do not have to set them again each time you visit.
• Analytics cookies — TC999 uses analytics tools to understand which pages are most visited, how long players spend on different sections and where technical issues occur. This data is used in aggregate and is not tied to your individual identity for marketing purposes.
• Security cookies — these help TC999 detect suspicious activity, such as multiple failed login attempts from the same device, and form part of the platform's fraud prevention measures.

Managing cookies: You can control cookies through your browser settings. Most browsers allow you to view, delete and block cookies. Note that disabling essential cookies will prevent you from logging in to TC999 and using the platform normally. TC999 does not use cookies to track your browsing activity on other websites.

9. Your Rights Over Your Data

TC999 respects your right to control your personal data. As a registered player you have the following rights, which you can exercise by contacting TC999 support via live chat:

To exercise any of these rights, contact TC999 support via live chat and identify yourself with your registered email address and mobile number. TC999 will respond to data subject requests within a reasonable period. In cases where the request involves large volumes of data or requires additional verification, TC999 will let you know if more time is needed.

Please note that certain data — such as transaction records — may need to be retained by TC999 for a defined period regardless of a deletion request, in order to comply with applicable financial record-keeping requirements.

10. Minors — Under 18s

TC999 is strictly an adults-only platform. The minimum age to register and play on TC999 is 18 years. TC999 does not knowingly collect personal data from anyone under the age of 18.

If TC999 discovers or has reasonable grounds to believe that a registered account belongs to a person under 18, that account will be suspended immediately. Any balance in the account will be held pending investigation, and the account will ultimately be closed. The personal data associated with an under-18 account will be deleted after the investigation is concluded, except where retention is required for record-keeping purposes.

If you are a parent or guardian and believe that someone under 18 has registered on TC999 using their own or your details, please contact TC999 support via live chat immediately so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

TC999 may update this Privacy Policy from time to time to reflect changes in the platform, in applicable law or in our data practices. When we make changes, we will update the "last updated" date at the top of this page.

For material changes — those that significantly affect how your data is handled — TC999 will notify registered players by email or through a notice displayed on the platform. We recommend checking this page periodically so you are always aware of the current version of the policy.

Your continued use of TC999 after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, about how TC999 handles your personal data, or if you want to exercise any of your data rights, please get in touch:

• Live Chat — available 24/7 from the TC999 website and app. Live chat is the fastest way to raise a privacy query or submit a data request.
• Email — [email protected] (please note: this address is displayed as text only and is not a clickable link. Copy and paste it into your email client to send a message.)

For questions about your account terms and platform rules, visit the Terms and Conditions page. For questions about managing your gaming habits, visit the Responsible Gaming page. Common questions are answered on the FAQ page.